Shipping Policy
SHIPPING POLICY
This Shipping Policy is for Enchanted Moon and was last updated on 04/07/2023.
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Standard (2-5 Business Days): $6
2. PROCESSING TIME
Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been
handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about
canceling an order, please contact us.
4.RETURNS
All sales are final, and returns are not accepted.
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping
provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier
for the item's status.
6. DAMAGED ORDERS
Enchanted Moon is not liable for lost or damaged products after the order has been placed in the hands of the
shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim
with the shipping provider.
7. SHIPPING RESTRICTIONS
- Orders cannot be shipped to Alaska and Hawaii
8. CONTACT
For questions about this shipping policy, contact:
Email: support@enchantedmoon.com